Now hiring: Customer Care Lead

Hi! So glad you're here 👋🏽

I'm looking to add a Customer Care Lead to the DeBrosse brand. Position is remote + hours are extremely flexible.

This person will handle the day-to-day customer communication + support regarding purchases, pattern questions, Co-Op memberships, and more. Often times, caring for customers will require administrative tasks.

The lead is ultimately responsible for creating a prompt + supportive environment that cares for the varied needs of DeBrosse makers + partners.

You are a great fit if you are...

• Organized
• Efficient
• Autonomous
• Lover of inbox-0
• Lover of a to-do list
• Kind + helpful

Ideally familiar with some or all of the following platforms...

• Etsy
• Shopify
• Instagram
• Mailchimp

...and familiar with the DeBrosse brand:

• Long-time Instagram follower
• Have worked through a number of my patterns

Maker-specific skills:

• Avid crocheter. (Knitting skills are a bonus, but not necessary.)
• Proficient pattern reader.
• Comfortable + confident in pattern troubleshooting (tension, yarn alternates, back loop vs. third loop, etc.).
• This position does not require innovation or creativity as it relates to crochet, only a thorough understanding of the craft.

Details:

• Position is fully remote.
• Start date: Mid to late February
• Will kick off with 1-2 hours per day, Monday through Friday (5-10 hours per week). Likely to become closer to 3-4 starting in July (15-20 hours per week). Actual hours will vary by employee efficacy, the ability/desire to take on additional administrative tasks, product launches or lack-there-of, and seasonality of business (greatest number of customers served in Q4).
• You will have flexibility as to when those hours are worked between 9-5 each day (morning, afternoon, etc.).
• Pay is $15/hour.

Perks:

• Flexibility on location + hours.
• Unlimited access to all DeBrosse patterns.
• Free enrollment in the Co-Op for the duration of employment.
• If desired/applicable, Lead can enjoy access to DeBrosse Masterclass after 3 months of employment.

 

apply now