Now hiring: Customer Care Lead

Hi! So glad you're here ūüĎčūüŹĹ

I'm looking to add a Customer Care Lead to the DeBrosse brand. Position is remote + hours are extremely flexible.

This person will handle the day-to-day customer communication regarding purchases + pattern questions. The lead is ultimately responsible for creating a prompt + supportive environment that cares for the varied needs of DeBrosse makers.


You are a great fit if you are...

  • Organized
  • Efficient
  • Autonomous
  • Lover of inbox-0
  • Lover of a to-do list
  • Kind + helpful


    Ideally familiar with some or all of the following platforms...

    • Etsy
    • Shopify
    • Instagram
    • Mailchimp


    ...and familiar with the DeBrosse brand:

    • Long-time Instagram follower
    • Have worked through a number of my patterns


    Maker-specific skills:

    • Avid crocheter. (Knitting skills are a bonus, but not necessary.)
    • Proficient pattern¬†reader.
    • Comfortable + confident in pattern troubleshooting (tension, yarn alternates, back loop vs. third loop, etc.).
    • This position does¬†not require¬†innovation or creativity as it relates to crochet, only a thorough understanding of the craft.


    Details:

    • Position is¬†fully¬†remote.
    • Start date: February
    • Will¬†kick off with¬†1-2 hours per day, Monday through Saturday (6-12 hours per week).¬†Likely to¬†become closer to 3-4¬†starting in July¬†(18-24¬†hours per week). Actual hours will vary by employee efficacy, the ability/desire to take on¬†additional administrative tasks, product launches or lack-there-of, and seasonality of business (greatest number of customers served in Q4).
    • You will have flexibility as to when those hours are worked between 9-5 each day (morning, afternoon, etc.).
    • Pay is¬†$15/hour.


    Perks:

    • Flexibility on location + hours.
    • Unlimited¬†access to all DeBrosse patterns.
    • Free enrollment in the Co-Op for the duration of employment.
    • If desired/applicable, Lead can enjoy access to DeBrosse Masterclass after 3 months of employment.

     

    apply now